Our Testimonials
See what our clients are saying about us.
- Millennium Alarm is a top-notch company. I was thrilled with their responsiveness and with the work that they did. They really set the standard for customer service. They even talked me out of features that I didn't need. I recommend them with the highest of praise and the deepest of confidence. - Belmont, MA
- We are so happy with our alarm system from Millennium Alarm. Brian was able to install the alarm in our home exactly to our specifications. We had a very strange and complicated alarm prior to this system. The old alarm system would go off frequently for no reason and it got to the point where we were afraid to use it at night. Brian allayed our fears and spent over 12 hours installing the new alarm to get everything just right. We are now able to use our alarm with confidence and ease! Brian is knowledgeable and addressed our concerns without overselling us on anything. Millennium Alarm is focused on customer service and they are responsive and available to answer any questions. We would highly recommend Millennium Alarm.
- Rachel from Newton, MA -
Customers consistently credit Brian Catino's alarm installation company for its responsiveness, straightforward advice and great prices.
That consistent customer satisfaction has earned Millennium Alarm Technologies its second year of recognition as one of Boston's Best Contractors.
"They're one of the best service companies I've worked with," says Wellesley resident Pratip Banerji, who hired the company to upgrade his alarm system.
Catino, who's licensed by the state, says he performs the majority of the work himself. He also reuses old alarm system equipment.
"When I do an installation, I try to do what I'd do in my own house and give them a good product at a fair price," Catino says.
Millennium has 12 Pages of Happiness nominations in the last 12 months, three Super Service Awards in three years, and Catino donates services at cost to local youth groups and families in need.
"Brian is personable, competent, experienced and straightforward," says Lincoln resident Candace Foster. "All companies should be this well run."
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Oftentimes the companies that offer the best price don't necessarily have the best products or service. But customers say that's not the case with Brian Catino, owner of Millennium Alarm Technologies Inc. They say his price and service are unbeatable, a combination that's fueled his business on referrals for home security systems. "When I go into a job, I look at it from a customer's standpoint," Catino says. "I'm not trying to sell, sell, sell."
Customer Richard Ow viewed that philosophy firsthand. "I really liked working with Brian," he says. "He was very courteous, on time and didn't try to sell me a new alarm system when I just needed additions to the existing system."
Approaching the job from a homeowner's perspective has been in part responsible for Catino's "A" rating, which he's solidified with 22 "A" reports and 13 Pages of Happiness nominations since November 2007. Customer Jennifer Wismer says it's easy to understand his success.
"Honestly, it's like talking to a friend," she says. "I feel absolutely secure in the advice he gives me. He's the nicest guy."
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